Customer Success Manager

Customer Success Manager (CSM)Noida, Sector 62 | Work From OfficeExperience: 3–6 YearsIndustry: IT / Software / SaaS / Technology ServicesAbout CodeVyasaCodeVyasa is a fast-growing technology and software engineering company helping global and enterprise businesses build, scale, and transform their technology capabilities.We work across AI & GenAI, Data Engineering, Cloud, DevOps/SRE, Platform Engineering, Full-Stack Development, and other emerging technologies.About the RoleWe are looking for a Customer Success Manager (CSM) with experience working in an IT, Software, SaaS, or Technology Services company.The ideal candidate will be responsible for managing client relationships, understanding customer requirements, ensuring successful service delivery, driving customer satisfaction and retention, and identifying opportunities to grow existing accounts.Key Responsibilities

• Act as the primary point of contact for assigned clients and build strong, long-term relationships.
• Understand client requirements, business objectives, and ongoing technology needs.
• Manage the customer journey and ensure a positive experience throughout the engagement.
• Conduct regular client follow-ups, meetings, reviews, and relationship-building activities.
• Coordinate with internal delivery, technical, sales, and other teams to address client requirements.
• Proactively identify and resolve client concerns, issues, and escalations.
• Monitor customer satisfaction, engagement, retention, and overall account health.
• Identify opportunities for upselling, cross-selling, account expansion, and additional business within existing accounts.
• Work closely with clients to identify upcoming requirements and new engagement opportunities.
• Maintain accurate client interactions, account updates, and opportunities in CRM tools.
• Build strong relationships with key stakeholders and decision-makers within client organizations.What We’re Looking For
• 2–6 years of experience in Customer Success, Client Success, Account Management, or Client Relationship Management.
• Prior experience working with an IT services, software, SaaS, product engineering, or technology company is preferred.
• Strong experience in managing B2B/enterprise clients and multiple stakeholder relationships.
• Good understanding of customer retention, account growth, upselling, and cross-selling.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Ability to understand client requirements and coordinate effectively with internal teams.
• Experience managing international or enterprise clients would be an advantage.

Location: Noida, Sector 62Work Mode: Work From OfficeIf you have experience managing technology clients and enjoy building relationships while growing accounts, we would love to connect with you.