Customer Success Manager

We’re looking for a commercially minded Customer Success Manager to build lasting partnerships with enterprise clients across digital health and wellbeing services.Combining relationship management with customer success, you’ll help clients get the most from their programmes while driving renewals and account growth.The roleManage a portfolio of clients, building relationships with senior decision-makersCoordinate implementation, training and engagement activitiesTurn usage and performance data into clear insights and client recommendationsWork with internal teams to resolve issues and improve service deliveryIdentify expansion opportunities and lead renewal conversationsAbout you3+ years’ experience in account management, customer success or enterprise client servicesA track record of retaining clients and growing existing accountsConfident presenting to stakeholders, managing competing priorities and negotiating commercial outcomesComfortable using CRM systems, dashboards and reporting toolsFluent in Arabic and EnglishExperience in healthcare, insurance, employee benefits or technology-enabled services would be advantageousRecruitment processThis is an excellent opportunity for a commercially driven business development professional to make a meaningful impact within an ambitious digital health and wellness organisation.Applications will be assessed against the strategic partnership, enterprise sales, healthcare ecosystem and commercial leadership requirements. Suitable candidates will be contacted to discuss the opportunity in more detail.Your consultantMichael Deane, Senior Recruitment Consultant specialising in C-Suite, VP and senior-level appointments, as well as technical and business development talent, across healthcare technology in the EMEA region.