Customer Success Manager | Managed Service Provider

Customer Success Manager | London | HybridI'm currently working with a growing technology services business in London who are looking to add an experienced Customer Success Manager to their team.The role will involve managing a portfolio of existing clients, building strong long-term relationships, ensuring accounts remain healthy and identifying opportunities to retain and grow the customer base.We're specifically looking for candidates with previous experience working within an MSP / Managed Service Provider environment. You'll need to be comfortable managing client relationships, working closely with technical/delivery teams and identifying opportunities to upsell and cross-sell where appropriate.Key responsibilities:Managing a portfolio of existing MSP clientsBuilding and maintaining strong client relationshipsMonitoring account health and customer satisfactionManaging renewals and supporting retentionIdentifying upsell and cross-sell opportunitiesWorking closely with internal technical and delivery teamsHolding regular client meetings and business reviews📍 London – hybrid, minimum 3 days in the office💰 Competitive salary + benefitsIf you're an experienced CSM or Account Manager from an MSP background and open to hearing about a new opportunity, feel free to get in touch for a confidential conversation.