Customer Success Manager (Microsoft)

Are you a Microsoft Copilot expert who loves turning AI adoption into real business change for customers?We're working with a growing Microsoft-focused technology consultancy in Dubai that delivers digital transformation and AI adoption projects for enterprise customers across the region. They've just been awarded two large new projects and are expanding their customer success team to keep up with demand.What's in it for you? AED 16,000 per monthWork directly with executives and department heads at major enterprise customersJoin a small, senior team of Microsoft specialists with deep Power Platform and Copilot expertiseReal ownership of the customer journey from use case discovery through to adoptionBased in Dubai with a stable, growing project pipelineWhat will you be doing? Deliver Copilot workshops to executives, end users and departments across customer organisationsIdentify practical Copilot use cases for teams like marketing, operations and supportMap how customers work today and design how Copilot changes that for the betterTrain and support users so they're genuinely using Copilot effectively, not just logging inGuide customers through change management as they adopt new ways of workingAct as a trusted advisor, building strong relationships with stakeholders at every levelWhat do you need? Hands on experience with Microsoft Copilot, ideally already delivering workshops or training around itStrong working knowledge of Microsoft Power Platform and SharePoint3 to 5 years of experience, ideally with a consulting or business analyst backgroundA technical or engineering degree is a bonus, you're comfortable with technology and pick up new tools fastConfident presenting to senior stakeholders and running workshops in front of a roomBased in Dubai and fluent in Arabic and English Strong communication skills and genuine curiosity about how AI changes the way people workDon't worry if your CV isn't up to date. Share your LinkedIn profile and we'll take it from there. You can also reach me directly if you'd like to find out more.