Customer Success Manager (Ref: 197499)

Location: Abu Dhabi, UAE (On-site)Contract roleWe're supporting a flagship AI transformation programme and are looking for an experienced Customer Success Manager to lead the onboarding of government entities onto an innovative AI-powered platform.This is a customer-facing delivery role where you'll manage each implementation from planning through to go-live, working closely with business stakeholders, technical teams, and implementation partners to ensure a seamless customer experience and successful adoption.Key ResponsibilitiesLead end-to-end customer onboarding and implementation projects.Act as the primary contact for business and technical stakeholders.Coordinate technical integration activities with engineering teams.Plan, track, and manage project deliverables, risks, and milestones.Deliver customer workshops, training, and adoption activities.Oversee hypercare and transition customers into BAU support.Drive customer success throughout the implementation lifecycle.About You3–8 years' experience in Customer Success, Service Delivery, Implementation, Technical Consulting, or Project Delivery.Proven experience delivering software or technology implementation projects.Strong stakeholder management and communication skills.Comfortable engaging both business and technical audiences.Good understanding of APIs, system integrations, cloud platforms (Azure preferred), and modern AI technologies.Highly organised, proactive, and customer-focused.Arabic language skills are advantageous but not essential.This is an excellent opportunity to work on a high-profile transformation programme, helping organisations adopt cutting-edge AI technology that will shape the future of digital public services across the UAE.If you are interested, please apply!