Customer Success Manager [SaaS]

About Garage.AppGarage.App is an innovation-driven entrepreneurship and SaaS platform building affordable, high-impact technology solutions for startups and growing businesses.We are looking for an ambitious and customer-obsessed Customer Success Manager to help our customers get maximum value from our growing SaaS portfolio.The OpportunityThis is not just a support role.As a Customer Success Manager, you will own the customer journey—from onboarding and product adoption to engagement, retention, and renewal. You will build strong customer relationships, solve meaningful business challenges, and work closely with our Product, Sales, and Technology teams to create exceptional customer experiences.If you enjoy working in a fast-paced startup environment and want to build and scale a world-class Customer Success function, we'd love to hear from you.What You Will DoOwn the customer journey from onboarding to renewal Drive product adoption, engagement, and long-term customer success Build strong relationships with customers and key stakeholders Proactively identify and manage at-risk customers to reduce churn Monitor customer usage, engagement, and success metrics Conduct onboarding sessions, product training, and regular customer reviews Partner with Product, Sales, Support, and Technology teams to solve customer challenges Capture customer feedback and help influence product improvements Identify opportunities for account growth, expansion, and renewalsWhat We Are Looking For3–6 years of experience in Customer Success, Account Management, SaaS, B2B Technology, or Client Relationship Management Strong understanding of the SaaS customer lifecycle Excellent communication and relationship-building skills A customer-first mindset with strong problem-solving abilities Ability to analyse customer data and translate insights into action Comfortable working with multiple stakeholders in a fast-paced startup environment Experience with CRM, Customer Success, or SaaS tools is an advantageWhy Join Garage.App?Work at the intersection of SaaS, AI, startups, and entrepreneurship Collaborate with businesses across India and international markets Take ownership and build meaningful customer relationships Work in a fast-paced, innovation-driven environment Opportunity to grow into senior Customer Success and leadership rolesReady to help customers succeed?If you're passionate about building strong customer relationships, driving product adoption, and making a measurable impact, Garage.App is the place for you.Apply now and help us build exceptional customer experiences for the next generation of entrepreneurs and businesses.