Customer Success Officer (Front Desk) in Sri Lanka

We are Hiring: Customer Success Officer (Front Desk) in Sri LankaCompany overview: StudyNet is an award-winning Australian-owned and AI-based service provider that exclusively focuses on student placement to Australian institutions. With almost 16 years of experience and partnerships with over 26 Australian universities, StudyNet has established itself as a trusted leader in the industry. What you’ll do:The Front Desk Team is responsible for managing student experience, appointment coordination, reception management, and feedback collection to ensure smooth operational support and high service standards.Key ResponsibilitiesHandle inbound and outbound communication professionally.Coordinate and confirm student appointments.Welcome and assist students during office visits.Ensure smooth appointment attendance and follow-up.Collect and maintain student feedback records.Coordinate with counselors and operational teams.Maintain accurate records and reporting.Support walk-in students and provide service guidance.Deliver excellent customer service and hospitality.Ensure every student receives professional assistance.Maintain organized records and communication logs.Support continuous service improvement through feedback analysis.What we’re looking for:Candidate Must Be Minimum GraduateSkills Required: Communication in English, Attention to details, Hardworking and Passionate, Punctual, 1 to 3 year(s) ExperienceThe applicants should have experience in the following business area(s): contact center or customer service rolePosition& Time: Full time (Monday-Friday 9 am-6 pm)