Customer Success Role

About UsBuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform. We're looking for a Customer Success Manager who's excited to help our clients succeed and grow with us.Role OverviewAs a Customer Success Manager, you'll be the main point of contact for our clients. Your job is to ensure they're not just happy—but thriving with BuzzyBooth. From onboarding new clients to troubleshooting questions and sharing best practices, you'll play a key role in building long-term relationships and driving client retention. MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE and MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.What You'll DoGuide new clients through onboarding and setupProvide ongoing support to ensure clients are using BuzzyBooth effectivelyBuild relationships with clients and proactively check in on their goalsTroubleshoot issues and coordinate with our technical team when neededShare client feedback with our team to help improve the productIdentify upsell opportunities and help customers unlock more valueGather testimonials and referralsRequirementsMUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCEMUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENTStrong communication skills—friendly, clear, and solution-orientedPrevious experience in customer success, account management, or supportTech-savvy, comfortable with SaaS platforms and toolsHighly organized and able to manage multiple accounts at onceSomeone who loves helping others succeedBenefitsBe part of a fast-growing startup making a real impact for local businessesWork with a supportive, entrepreneurial teamFlexible work environmentRemote opportunity