Customer Success Specialist

Company Description Future Form Brands is a Los Angeles-based apparel company that develops owned brands and private label programs for leading retailers. This opportunity is with GLOWIE, our flagship women's athleisure brand.About GLOWIEGLOWIE is a fast-growing women's athleisure brand based in Los Angeles. We partner with boutiques, specialty retailers, and national accounts across the United States to develop trend-forward apparel with exceptional quality and service.As our business continues to grow, we're looking for a Customer Success Specialist who is passionate about delivering an outstanding customer experience while keeping our operations running smoothly.This is a full-time, on-site position based in Vernon, California.About the RoleAs the Customer Success Specialist, you'll be the primary point of contact for our boutique and wholesale customers after the sale. You'll help ensure every customer receives exceptional service by managing order inquiries, coordinating with internal teams, resolving issues quickly, and keeping customers informed throughout the order process.You'll work closely with Sales, Production, Warehouse, and Operations to make sure orders are processed accurately and customers receive the level of service GLOWIE is known for.This role is ideal for someone who enjoys solving problems, building relationships, staying organized, and thrives in a fast-paced environment.Key ResponsibilitiesServe as the primary contact for inbound customer emails and phone callsProvide exceptional customer service by resolving order questions, shipping inquiries, product issues, and general account needsProcess wholesale and e-commerce (Faire and FashionGo) orders accurately within our ERP system (N41)Coordinate with Sales, Warehouse, and Production teams to ensure timely order fulfillmentManage returns, exchanges, credits, and customer follow-upProactively communicate order updates and potential delays to customersSend product information, line sheets, and marketing materials to customers as neededMaintain accurate customer records and documentationIdentify opportunities to improve internal processes and the overall customer experienceSupport the sales team with administrative tasks and customer follow-up when neededQualifications2+ years of customer service, customer success, account support, or wholesale apparel experienceWomen's fashion or apparel industry experience strongly preferredOutstanding written and verbal communication skillsHighly organized with exceptional attention to detailStrong problem-solving abilities and a customer-first mindsetAbility to prioritize multiple tasks in a fast-paced environmentExperience with the N41 ERP systems is a plusExperience processing orders from Faire and FashionGoPositive attitude with a collaborative, team-oriented approachWhat We're Looking ForThe ideal candidate is someone who:Loves helping customersStays calm under pressureTakes ownership of problems until they're solvedIs proactive rather than reactiveCommunicates clearly and professionallyEnjoys improving processes and finding efficienciesWants to grow with a rapidly expanding companyCompensation & Benefits$55,000–$65,000 annually, depending on experiencePaid Time Off (PTO)Paid holidaysHealth, dental, and vision insuranceOpportunities for career growth within a fast-growing fashion companyApplicants must be legally authorized to work in the United States.Work Location: On-site in Vernon, CA