Customer Success Specialist

Location: Orlando, FL 32835Schedule: Full-Time | On-SiteSalary: $43,000–$50,000 per yearSchedule: M-F onsite 9am-6pmMust work up coming holidaysAbout The RoleWe are seeking a dependable and detail-oriented Customer Success Specialist to join a small, hands-on team in Orlando.This role combines customer service, online order processing, product personalization, inventory, packing, and shipping. The ideal candidate is organized, reliable, customer-focused, and comfortable balancing computer-based work with hands-on fulfillment.What You’ll DoOrder Processing & Fulfillment Process incoming eCommerce orders accurately and efficiently. Verify products, quantities, personalization details, shipping methods, and customer instructions. Pick, inspect, pack, label, and ship customer orders. Monitor special orders and delivery deadlines. Assist with receiving, stocking, and organizing merchandise. Maintain a clean and organized fulfillment workspace.Product Personalization Personalize products using engraving equipment and established procedures. Verify names, initials, dates, logos, and customization details before production. Inspect finished products for quality and accuracy. Prepare basic digital files for customization when needed. Identify and communicate potential issues before completing customized orders.Inventory Support Update inventory quantities and product information. Assist with inventory counts and stock reconciliation. Report low stock, damaged products, and discrepancies. Keep inventory clearly labeled and organized. Help ensure physical inventory matches system records.Customer Service & Sales Support Assist customers by phone, email, and online chat. Answer questions about products, personalization, order status, shipping, returns, and exchanges. Take customer orders by phone and accurately enter information. Help customers select products, gifts, and personalization options. Resolve routine customer concerns and escalate complex issues when needed. Recommend relevant products or accessories when appropriate. Support seasonal promotions, corporate gifts, wholesale orders, and custom projects.What We’re Looking For 1+ year of customer service, order processing, retail, eCommerce, fulfillment, shipping, or related experience. Associate degree required. Excellent written and verbal communication skills. Strong attention to detail and accuracy. Comfortable using computers, web-based systems, email, and online chat. Strong organizational and time-management skills. Professional and customer-focused approach. Dependable attendance and punctuality. Ability to work effectively within a small team. Willingness to learn new products, systems, equipment, and procedures. Comfortable switching between desk-based and hands-on responsibilities. Ability to work full-time on-site in Orlando, FL 32835.Preferred Qualifications eCommerce order processing or fulfillment experience. Experience with inventory, shipping, CRM, order-management, or POS systems. Experience with personalization, engraving, printing, production, jewelry, or gift products. Familiarity with Adobe Illustrator or Adobe Photoshop. Experience with corporate, wholesale, custom, or high-value orders. Experience with accessories, jewelry, fashion, gifting, or personalized products.Benefits Health insurance Dental insurance Vision insurance Paid time off Employee discount,