Customer Success Specialist

Company Description FURNITEX SAUDI ARABIA specializes in custom furniture and interior storage solutions, including closets, wardrobes, bedroom units, library units, TV cabinets, kitchen cabinets, office furniture, wooden flooring, wall claddings, partitions, and cubicles. Located near Exit 18, Al Kharj Branch Road in Al Manakh, Riyadh, the company combines modern machinery with a team of experts with over 15 years of industry experience. FURNITEX offers flexible, custom-made products tailored to client designs and requirements, using a wide range of MDF/MFC decors from Saudi, Turkish, and European brands. The company uses high-quality European fittings and premium accessories from international suppliers and provides procurement and fabrication support services to both B2B and B2C clients.Role Description The Customer Success Specialist is a full-time, on-site role based in Riyadh, responsible for ensuring a positive and seamless experience for customers throughout the sales and post-sales process. In this role, the specialist will manage customer inquiries, provide product information, support order processing, and coordinate with production and logistics teams to ensure timely delivery and installation. The role includes monitoring customer satisfaction, handling service issues, and proactively following up with clients to ensure that custom furniture and storage solutions meet agreed specifications. The specialist will document customer feedback, prepare basic reports, and collaborate with internal teams to improve processes and service quality. This position requires regular on-site interaction with customers and colleagues to maintain strong relationships and high service standards.Key ResponsibilitiesClient Relationship & Aftercare: Serve as the primary point of contact for clients post-handover, conducting follow-ups to ensure complete satisfaction with execution and FF&E/joinery delivery.Maintenance & Handover Coordination: Log, coordinate, and oversee site maintenance requests or snag lists with project managers and site supervisors.Site Photography & Media Capture: Visit completed sites to take high-quality photos and videos of finished interiors for marketing assets, portfolio building, and sales collateral.Sales & Marketing Support: Assist the sales team by collecting client testimonials, identifying upsell or repeat project opportunities, and maintaining an organized database of completed site visuals.Service Quality Monitoring: Gather structured feedback to help our design, production, and execution teams continuously improve delivery quality.Qualifications & SkillsBackground or diploma in Interior Design, Architecture, Project Coordination, or a related field.Experience in the interior design, commercial fit-out, joinery, or furniture supply industry.Strong communication, diplomacy, and client-handling skills.Keen eye for spatial aesthetics and photography (experience with smartphone photography/content creation is a plus).Basic understanding of site execution workflows, joinery finishes, and maintenance processes.Highly organized with the ability to manage site visits and client requests simultaneously.