Customer Success Specialist

A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.Our Corporate Transport team is a key growth driver for A2B Australia, focused on delivering exceptional client experiences while expanding our market presence. We're a client-focused team that genuinely cares about the businesses we work with. We move fast, back each other, and take real ownership of our outcomes.About the RoleThis is an exciting 12-month fixed term opportunity with an iconic Australian brand. As the primary commercial contact for your portfolio, you'll build and grow relationships with corporate clients, drive product adoption, and identify opportunities to maximise value and revenue growth.You'll take a consultative approach to understanding client needs, recommending solutions, driving product adoption, and identifying opportunities to grow and protect revenue. Working closely with internal stakeholders across Product, Marketing, Finance and Operations, you'll help deliver exceptional client outcomes while contributing to the ongoing growth of the business.What You'll Be DoingManage and develop an established portfolio of corporate clients.Build strong relationships with client stakeholders across multiple business units.Identify new commercial opportunities within existing accounts.Understand client business requirements and recommend tailored solutions.Drive product adoption, utilisation and account growth.Prepare commercial proposals and recommendations.Lead pricing and commercial discussions within agreed parameters.Monitor account performance, customer needs and competitor activity.Coordinate the implementation of products and services with internal teams.Maintain accurate opportunity, account and activity reporting through CRM systems.What Success Looks LikeIncreased product adoption and utilisation across your portfolio.Growth in account revenue and expansion opportunities.Strong client retention, satisfaction and advocacy.Successful implementation of client solutions.Accurate portfolio, commercial and CRM reporting.About YouYou'll be a proactive relationship builder with strong commercial acumen and a passion for helping clients achieve better business outcomes.You'll bring:Experience in Client Success, Account Management, Solution Sales, Technical Sales or a similar B2B commercial role.A proven ability to identify and develop opportunities within existing client portfolios.Strong consultative selling and stakeholder management skills.Confidence presenting solutions and influencing decision-makers at multiple levels.The ability to understand complex products and translate technical features into business benefits.Strong analytical and commercial thinking skills.Experience using CRM platforms such as HubSpot, Microsoft Dynamics 365 or similar.Excellent planning, organisation and communication skills.A tertiary qualification in Business, Commerce, Marketing or a related field (preferred).Why Join Us?At Cabcharge, you'll join a collaborative and high-performing team where your contribution is visible and valued. We move quickly, support one another, and empower our people to take ownership and make an impact.This is a fantastic opportunity to work with some of Australia's leading organisations while developing your commercial, relationship management and solution-selling expertise in a growing business.Apply now and help shape the future of corporate transport solutions in Australia.