Customer Success Specialist

About Us:We're a B2B SaaS HRTech company building an AI-powered talent platform that helps businesses hire, manage, and grow their people. From OKRs and performance reviews to employee engagement, career development, and AI-powered hiring, we brings key people processes together on one platform.What we’re looking for:2 years of relevant experience in Customer Success preferably with a B2B SaaS/product companyExposure to US and/or Middle East markets is preferredStrong communication, relationship-building, and stakeholder management skillsAbility to understand customer needs and translate them into product solutionsStrong ownership and problem-solving mindsetWhat you’ll do:Own and manage relationships with a portfolio of Global B2B customersDrive customer onboarding, product adoption, engagement, and retentionUnderstand customer goals and ensure successful product implementationConduct regular customer check-ins, business reviews, and product discussionsIdentify opportunities for upsell, cross-sell, and expansionMonitor customer health, usage, and satisfaction metricsWork closely with Sales, Product, and Support teams to resolve customer issuesAct as the voice of the customer and share feedback with internal teamsDrive renewals and ensure a strong overall customer experienceLocation: HSR LayoutTiming: 10am-7pm