Customer Success Specialist

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too. Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our clientConvey interest in each customer through their words with courtesy, attention, a friendly and caring imageProviding alternatives to products/items, which are not available on the ecommerce websiteFollow standard processes and procedures when it comes to providing the resolutionStaying up to date with latest updates on system information, process changes and future updates O Levels/Matric or aboveExcellent English Written and Verbal CommunicationAmerican or neutral accentProficiency with MS Office (Particularly MS Excel and MS Word)Must be alteast 18 Years old and hold valid CNIC.Why Start Your Career At ibex.?You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.What Makes You A Good Fit For This Job?This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!What We Seek in YouCollaborative mindsetCustomer service focusHands-on-problem solving abilityThe ability to communicate technical information in a simple manneLearning and TakeawaysHere @ ibex. we will help build you!Unlimited exposureA chance to polish your skillsA great learning environmentAmple experience to build a future path for yourselfAn opportunity to operate with a highly trained and diversified network of peopleIf you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!Perks of being an ibexianMedical Insurance & OPDProvident Fund with investment optionsLeave EncashmentAnnual leavesOn job trainingTwo days off in a weekErgonomic furniture and infrastructureReferral RewardsAnnual IncrementConveyance facilityLoan facilityEmployee Appreciation programsThe salary for this position will be up to PKR 115,000 per month. It's worth nothing, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.