Customer Success Specialist

New Orleans, LA (hybrid) Full-time, hourlyAbout The RoleSolar Alternatives has been designing, installing and servicing solar, battery backup and EV charging systems across the Gulf South for more than a decade. As a Customer Success Specialist, you're the first voice our customers hear. You'll handle inbound calls from start to finish: booking appointments, scheduling service, giving project updates and fixing simple system issues over the phone. You're trusted to solve problems, not just take messages.ResponsibilitiesAnswer inbound calls, texts and emails, and resolve them on first contact whenever possibleBook sales appointments for new solar, battery and EV inquiriesTake new service requests: gather system details, photos and symptoms, then book the visitPre-schedule service and warranty work: confirm the issue, coverage, equipment and access so the visit is ready to goGive customers clear, proactive updates on projects (permitting, utility interconnection, installation) and service ticketsWalk customers through basic troubleshooting before a truck rolls, such as Wi-Fi/monitoring reconnects, system reboots, breaker and disconnect checks, and app alertsRun our production warranty process: pull monitoring data, compare it to expected production, document the claim and escalate when neededKeep accurate records in our CRM and field-service softwareHand off complex technical, billing or sales issues to the right team with complete notesFollow up on open issues until they're resolved, and spot service or upgrade opportunitiesRequirementsExcellent communication skills: patient, friendly and confident on the phone (retail or call center experience a PLUS)Customer service, call center or dispatch experience helpful (this is an inbound role)Organized and detail-minded with calls, texts and emailEnjoy troubleshooting and solving common problems on the first callKeep project and service data organized and updated in our CRM and field-service toolsOwn the customer's issue from first call through resolution and follow-upConsistent work schedule and availabilityStay sharp, professional and bright-eyed with every customerPreferredExperience in solar, electrical, HVAC, home services or utilitiesFamiliarity with Salesforce, FieldPulse or similar toolsBilingual English/Spanish Benefits$18-25/hr, depending on experienceOpportunity for commission and bonus $5000-10000/yrAdvanced product, systems and troubleshooting training to ensure successA clear path into service coordination and operationsTwo weeks paid leave, plus 7 bank holidaysUse of professional company tools, including a customized CRM and VOIP systemThe peace of mind that comes with supporting only best-in-class products, installation and servicesHealth insurance, vision and dental benefits standard401K with company match