Customer Sucess Manager - Trader & Dealer Relationship

Job PurposeDrives marketplace liquidity and trade volume by acquiring, onboarding, and managing a verified base of professional vehicle buyers, dealers, and traders across the MENA and Africa corridors. Owns the full trader lifecycle – from sourcing and KYC-verified onboarding through pricing guidance, transaction enablement, and repeat-trade retention – building trust, ensuring a healthy supply-and-demand match, and safeguarding platform integrity on the Global Auto Trade marketplace.About the Maritime ClusterAD Ports Group’s Maritime & Shipping Cluster is led by Noatum Maritime, a globally connected agile entity operating across multiple countries. With a fleet of over 250 vessels and decades of expertise, Noatum Maritime offers a diverse portfolio of services delivering “everything you need on the seas.”Responsibilities Identify, acquire, and onboard professional vehicle buyers, dealers, and traders across MENA and Africa, building a verified and active counterparty base.Own the end-to-end trader lifecycle: lead generation, KYC onboarding, activation, first transaction, and repeat-trade retention.Serve as the primary commercial point of contact for dealers and traders, building long-term, trust-based relationships and repeat business.Provide pricing guidance and market intelligence – benchmark competitor and auction prices and advise traders on ideal buying-price ranges and target gross margins per deal.Validate vehicle condition, appraisal reports, and refurbishment-cost inputs to ensure fair, transparent, and competitive listings.Match supply and demand – align trader buying needs with available inventory, brand standards, sales channel, and market demand.Support traders through inquiries, negotiations, escalations, and post-trade issues, ensuring fast resolution and a high buyer trust / NPS score.Coordinate with KYC / compliance, trade, and logistics teams to ensure smooth, compliant cross-border transactions and settlement.Track and analyse trader activity, conversion, and competitor pricing; maintain the central pricing and market-intelligence database.Define and execute localized go-to-market and trader-acquisition strategies, and build repeatable playbooks for onboarding and engagement in launch markets.Provide structured feedback loops into Product, Pricing, and Tech for continuous platform improvement.QualificationsBachelor’s degree in Business, Commerce, Finance, Marketing, or a related discipline.Strong commercial acumen in automotive trading and used-car pricing / valuation.Proficiency in CRM, digital marketplace / e-commerce platforms, and data analysis (Excel).Working knowledge of KYC / AML and cross-border trade and payment processes (advantageous).English & Arabic are essentialMinimum 5 years in a similar role Required SkillsAutomotive trading, dealer relationship management, or used-car pricing.B2B buyer / trader acquisition and onboarding on digital platforms or marketplaces.Emerging-markets exposure, especially MENA and / or Africa.Proven track record of building scalable onboarding / relationship models and driving repeat trade.