Customer Support Associate

We are looking for a Customer Support Associate – Seller Support to assist e-commerce sellers across their complete seller journey. You will handle seller queries, troubleshoot issues, provide accurate resolutions and ensure a smooth seller experience across supported channels.RequirementsMinimum experience of 6 months in E-commerce, Seller Support, Customer Support, Contact Centre or BPO.Excellent verbal and written communication skills.Strong customer/seller service orientation with empathy and active listening.Good problem-solving and troubleshooting abilities.Comfortable working in a high-volume, target-driven environment.Strong attention to detail and ability to follow SOPs and policies.Comfortable working across multiple systems and tools.Ability to handle difficult customer interactions professionally.Willingness to learn new products, processes and systems quickly.Key ResponsibilitiesHandle seller queries through voice, chat and email.Understand seller concerns and provide accurate resolutions within defined processes and SLAs.Support sellers across onboarding, account management, catalog, listings, pricing, inventory, orders, fulfilment, shipping, returns, refunds and payments.Assist with seller performance, account health, promotions, disputes and appeals.Diagnose issues using SOPs, knowledge resources and internal systems.Manage escalations appropriately and ensure proper follow-up.Maintain accurate case notes and documentation in CRM/case-management systems.Meet individual quality, productivity, AHT, SLA, FCR and attendance targets.Identify recurring seller issues and share Voice of Seller insights.Participate in training, coaching, calibration and continuous improvement initiatives.Budget- upto 32,000 per month