Customer Support (English Speakers)

Position: Customer Support Fintech (English Speakers)Employment Type: Full-timeWorking Arrangement: Onsite | Rotational shiftsCompany Overview:We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.You will:Provide customer service to clients via live chat, phone call, and emailKeep clients updated on the status of their requests, providing clear and concise communicationIdentify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolutionEnsure compliance with market-specific regulatory requirementsVerify documents submitted by clients within specific regions while adhering to regulatory requirementsPrepare and interpret reports and documentationAttend company seminars to stay up to date with the company's business functions and rolesMeet quarterly KPI targets set by the CS Manager, demonstrating strong performanceCollaborate with the BD team to develop business strategies aligned with trends & customer needsUndertake other ad hoc tasks assigned by the managerRequirements:Minimum 2-year experience in Customer ServiceExperience in a Forex broker or online trading environment is highly preferredFluent in English is required. Arabic and other languages are considered an advantage.Customer-focused and dedicated to providing exceptional serviceStrong ability to communicate effectivelyProficient in troubleshooting and multitaskingSelf-motivated and reliable with a proven track record of meeting and exceeding expectationsCan-do attitude and a willingness to learn