Customer Support Executiv

Role Description The Customer Support Executive will handle client inquiries, provide timely responses, and ensure clear communication regarding EMK Legal’s services and processes. This part-time role is based in Dubai, United Arab Emirates, with a hybrid setup that combines on-site presence with some work-from-home flexibility. Day-to-day responsibilities include managing phone, email, and online support channels, documenting client requests, coordinating with legal and administrative teams, and following up on ongoing cases to keep clients informed. The role also involves basic technical support for clients using online platforms, maintaining accurate records in CRM or case management systems, and contributing to client satisfaction through professional, solution-oriented support.QualificationsStrong customer-facing abilities, including Customer Support and Customer Satisfaction skills, with a focus on service quality and responsiveness.Excellent Interpersonal Skills to communicate clearly, handle sensitive matters professionally, and build trust with diverse clients.Ability to provide Technical Support related to online tools, client portals, and basic troubleshooting of digital communication platforms.Solid Analytical Skills to understand client needs, identify issues, and escalate or resolve them efficiently.Strong verbal and written communication skills in English; Arabic proficiency is an advantage.Organizational and time-management skills to handle multiple client requests in a part-time, hybrid environment.Previous experience in customer support, preferably within legal, professional services, or consulting environments.Relevant diploma or bachelor’s degree in Business, Communications, Law, or a related field is preferred.