Customer Support Executive

Hiring: Customer Support Executive (After-Sales)📍 Dubai, UAEWe are looking for a proactive and customer-focused Customer Support Executive to manage after-sales support activities and ensure an excellent customer experience.Key ResponsibilitiesServe as the primary point of contact for after-sales inquiries, product requests, and customer complaints.Respond to customer queries via phone, email, and social media in a timely and professional manner.Provide basic troubleshooting support relating to products, warranties, maintenance, and services.Log and maintain customer interactions, issues, and service requests within the CRM system.Coordinate with technical and service teams to resolve customer concerns and escalate complex cases when required.Follow up with customers to ensure satisfaction and coordinate machine collections and scrap list activities.Monitor service quality, identify recurring issues, and suggest process improvements.Prepare customer service reports and track performance against KPIs.RequirementsBachelor's Degree in Business Administration or a related discipline.Minimum 2+ years of experience in Customer Support, Customer Service, or After-Sales Support.Experience supporting products rather than services is highly preferred.Experience in the cleaning equipment industry is an advantage.Strong communication, organizational, and problem-solving skills.Proficiency in CRM systems and Microsoft Office (especially Excel).Fluent English communication skills; Arabic is a plus.Ability to multitask and learn product knowledge quickly