Customer Support Rep (Chat, Text, Calls) – Part -Time $19/hr

Omaha, Nebraska In-Person Part-Time Now Starting at $19.00 per hour – Recently Increased Base Pay!Who We AreNot your average call center—that’s the Milan difference.Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we’re expanding quickly—and our call center is the engine that drives it all.This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You’ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.RoleThis role is the launching point for your Milan career. You’ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:A full-time Client Coordinator (inbound sales) roleHigher-earning, performance-based positionsOpportunities across Milan’s corporate and field teamsAbout The RoleThis is where the client experience comes to life.As a Part-Time Client Services team member, you’ll support clients across the country through inbound calls, email, chat, and text. You’ll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.Every interaction matters—you’ll create experiences that feel clear, helpful, and personal.This role is fast-paced and high-volume. You’ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan’s standards.CompensationBase Pay: $19.00 per hourAdditional earnings through hourly differentials and commissionTop performers earn $22–$24/hour totalSchedule16–22 hours per week, with the opportunity for additional hours based on availability and seasonal demand4–5 hour shiftsMorning, evening, and weekend availability requiredBusiness HoursMonday–Thursday: 7:30 AM – 8:00 PMFriday–Saturday: 7:00 AM – 8:00 PMSunday: 8:00 AM – 6:30 PMPart-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.What You’ll DoClient Support & ExperienceRespond to inbound calls, emails, texts, and chat from current clientsSupport appointment scheduling and assist with account questionsDeliver empathetic, confident, solutions-focused serviceAssist inbound leads and help guide them toward booking consultationsOperational ExcellenceFollow standard processes and scripting to ensure consistencyAccurately document all client interactionsManage multiple conversations and systems at oncePerformance & Team EnvironmentMeet productivity and customer service expectationsParticipate in coaching, feedback, and development conversationsSupport team initiatives and continuous improvementsWhat You BringMinimum RequirementsHigh school diploma or equivalent1+ year of customer service experience in a fast-paced environmentAbility to multitask across phone, email, and chatStrong written and verbal communication skillsTyping speed of at least 60 WPMProven reliability, professionalism, and strong attendanceAbility to handle sensitive information with confidentialityComfort working in a structured, metric-driven environmentPreferred ExperienceCall center experienceMulti-channel customer support (phone, chat, email)Appointment scheduling or similar workflowsBehavioral StrengthsCustomer Obsessed: Creates positive, supportive client experiencesDrive for Results: Takes ownership and meets expectationsCoachable: Open to feedback and eager to growCalm Under Pressure: Thrives in high-volume environmentsCollaborative: Communicates clearly and supports the teamAvailability Requirements16–24 hours per weekMust be able to work morning or evening shiftsWeekend availability requiredMilan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.Equal Opportunity Employer.#INDCC1