Customer Support Representative

Job Description We are seeking a dedicated and Experienced Customer Support Representative to join our contact center team on-site serving different automotive brands . you will be the voice of the company for customers before, during, and after their purchase. You will handle both inbound calls and outbound campaigns, covering sales enquiries and after-sales requests, and you will also respond to customer enquiries on our social media channels. This is a high-visibility role where every conversation shapes how customers perceive our brands. Your Responsibilities: Handle inbound calls from customers regarding sales enquiries, vehicle availability, pricing, offers, bookings, and test drive requests. Make outbound calls to follow up on leads, confirm appointments, gather customer feedback, and support campaigns and promotions. Manage after-sales requests including service bookings, maintenance reminders, warranty questions, complaints, and escalation of technical issues to the relevant workshop or brand team. Provide accurate information on products, services, policies, and promotions across all brands represented by the company. Respond to customer enquiries and complaints received through social media channels, in line with brand tone of voice and response-time standards. Log every interaction accurately in the SAP system and maintain complete, up-to-date customer records. Follow up on open cases until resolution, keeping customers informed throughout. Escalate complex or sensitive issues to supervisors, brand managers, or technical teams as appropriate. Meet individual and team targets for call quality, response times, first-contact resolution, and customer satisfaction. Stay current on new models, campaigns, pricing changes, and brand guidelines. Support other activities as required by the business.growing organization. Job Requirements Any high bachelor degree 2-3 years of proven experience in a dedicated Customer Service or Customer Support role. Expertise in Customer Care , Customer Service , and Customer Support methodologies. Strong proficiency in CRM Software , SAP system and modern support tools. Exceptional Communication Skills and Active Listening abilities. Demonstrated Problem Solving and Conflict Resolution capabilities. A high level of Empathy and a customer-first mindset. Ability to work Full Time and On-site in Cairo, Egypt . Experienced career level with a track record of meeting and exceeding performance metrics.