Customer Support Representative

Job Title: Customer Support / Call Center RepresentativeCompany: uPayEmployment Type: Full-timeWorkplace Type: On-siteLocation: Al Barsha 1, Dubai, United Arab EmiratesWorking Hours: 9:00 AM – 6:00 PMSalary: AED 3,500 – 4,000 per monthNumber of Openings: 3About the RoleuPay is looking for a Customer Support Representative to join our team in Al Barsha 1. This is a dedicated customer service role — not a sales or lead-generation position, and there are no monthly targets to hit. The focus is entirely on listening to customer queries and resolving them efficiently and professionally.ResponsibilitiesHandle inbound calls and messages in a polite, professional, and efficient mannerListen to customer queries and assist them accordinglyRespond to customer requests and clarify information as neededFollow up on inquiries that are not resolved immediatelyGo the extra mile to support and engage customersRequirementsFluent in Hindi/Urdu and English (Arabic is an advantage)Excellent written and verbal communication skillsPrevious experience in a call center or customer service role requiredInbound call experience preferredPreferred SkillsFamiliarity with 3CX, Zendesk, FreshDesk, or Bitrix24How to ApplySend your CV to jobs@upay.ae with the subject line: "CALL CENTER REPRESENTATIVE – Full Time"