Customer Support Representative

About MasajMasaj is a customer-first wellness company dedicated to delivering seamless massage and wellness experiences. We connect customers with trusted professionals and ensure every booking, session, and interaction is smooth, reliable, and stress-free.Job SummaryWe’re looking for a proactive and empathetic Customer Support Agent to join the Masaj team. You’ll be the voice of Masaj—supporting customers and therapists throughout their journey, from booking to post-service follow-up. Your goal is to resolve issues efficiently, build trust, and deliver an exceptional customer experience.🛠 Key ResponsibilitiesHandle customer and therapist inquiries via WhatsApp and chatAssist with bookings, rescheduling, cancellations, and service-related questionsSupport therapists with app usage, schedules, and customer issuesResolve complaints professionally while maintaining service standardsEscalate complex or urgent issues to operations or managementLog all interactions accurately in CRM or internal systemsFollow customer experience guidelines for consistency and qualityIdentify recurring issues and suggest process improvementsRequirements & Qualifications1–2 years of experience in customer service or call center rolesStrong communication skills in Arabic and English (spoken & written)Excellent problem-solving and conflict-resolution skillsComfortable using digital tools, apps, and CRM systemsWillingness to work flexible shifts, including evenings or weekendsCustomer-focused mindset with high empathy and patience Skills & CompetenciesClear and friendly communicationActive listening and emotional intelligenceStrong time management and multitasking skillsAttention to detailAbility to stay calm under pressureTeam-oriented and solution-driven attitude🎁 What We OfferCompetitive salary with performance-based incentivesGrowth opportunities within a fast-growing wellness startupFriendly, collaborative, and purpose-driven work environment📍 LocationThis position is open to candidates currently based in Egypt only.