Customer Support Representative

Company DescriptionArmyNavyOutdoors.com is an online military surplus store specializing in genuine U.S. Government Issue (USGI) gear for individual customers, government agencies, NGOs, and disaster relief organizations. Based out of an 80,000-square-foot warehouse in Greenville, TX, we are an independent business with no corporate red tape.We are looking for a dependable, personable, and thoughtful person to join our team as a Customer Support Representative. This is a full-time remote position providing customer support by email, phone, and other online tools.What You'll DoAnswer customer questions about products, orders, shipping, and availabilityAssist customers with placing and modifying ordersProcess returns and exchanges Resolve shipping, billing, and fulfillment issuesHelp customers select the right products for their needsTroubleshoot everyday customer and order issues and find practical solutionsWork with our warehouse and operations teams when an issue requires follow-upDocument customer interactions and follow through until issues are resolvedSupport B2B customers and government agencies as neededShare customer feedback that can help us improveWhat We're Looking ForThe right person for this role is someone who likes people, communicates well, and takes pride in helping others.You should be:Friendly, professional, and comfortable having a conversation with customersA good listener who takes the time to understand the issue before respondingSomeone with good judgment and common senseComfortable solving problems and finding practical solutionsDependable and willing to take ownership of a problem from beginning to endOrganized and attentive to detailAble to manage multiple requests and prioritiesComfortable working independently in a remote environmentComfortable learning new software, e-commerce platforms, and support systemsAn effective communicator, both in writing and on the phonePrevious experience in customer service, retail, e-commerce, logistics, or military/outdoor gear is helpful, but we are more interested in the person behind the résumé.We can teach you our products and systems. What matters to us is that you are reliable, willing to learn, comfortable talking to people, and genuinely care about doing a good job.The Person We're Hoping to FindWe are a small, independent company, and that means every person on our team matters. We don't have layers of corporate management or a script for every situation. We need someone who can use good judgment, communicate with customers and coworkers, and take responsibility for getting things done.If that sounds like you, we'd love to hear from you.

Location: TexasPosition: Full-time, remote