Customer Support Specialis

Role Description The Customer Support Specialist is a part-time, hybrid role based in Dubai, with a mix of on-site work and work-from-home flexibility. This role involves responding to customer inquiries via phone, email, and messaging platforms, ensuring timely and accurate information about event services, bookings, and logistics. The specialist will resolve service issues, assist with basic technical support related to booking and communication tools, and escalate complex problems when needed. Day-to-day tasks include tracking customer requests, maintaining records in support systems, and following up to ensure customer satisfaction. The role also supports coordination with the event planning team, gathering customer feedback, and identifying opportunities to improve service quality.QualificationsStrong customer-facing skills, including Customer Support and a focus on Customer Satisfaction.Excellent Interpersonal Skills for engaging with diverse clients and internal teams.Ability to provide basic Technical Support and troubleshoot common user issues.Analytical Skills to interpret customer feedback, identify patterns, and suggest improvements.Clear written and verbal communication skills in English; additional languages are an advantage.Comfort with CRM or ticketing systems and standard office software.Organizational skills and attention to detail, with the ability to manage multiple inquiries at once.Previous experience in customer service, hospitality, or events is preferred but not mandatory.