Customer Support Specialist

Customer Support SpecialistLocation: Gresham, ORCompensation: $60,000-$71,000 DOE + Monthly BonusAbout the OpportunityOur client, a well-established manufacturer in the material handling industry, is seeking an Customer Support Specialist to join their team in Gresham, Oregon.This is not a cold-calling sales position. The primary focus of this role is supporting customers, dealers, and Territory Managers through product recommendations, quoting, order management, and customer support. The ideal candidate enjoys helping customers find solutions, building strong relationships, and working in a fast-paced industrial environment.What You'll DoServe as a primary point of contact for customers, dealers, and Territory ManagersRespond to customer inquiries via phone and emailRecommend products and attachment solutions based on customer applications and operational needsPrepare quotes and provide product informationProcess customer orders and verify order accuracyCoordinate with manufacturing and internal departments to support delivery timelinesCommunicate order status, shipment updates, and delivery informationResolve customer concerns and provide timely, professional solutionsSupport account management activities and ongoing customer relationshipsPartner with sales and operations teams to ensure an excellent customer experienceIdentify opportunities to improve processes and increase efficiencyQualifications2+ years of experience in customer service, customer support, inside sales, sales support, account coordination, account management, order management, or a related roleStrong verbal and written communication skillsAbility to build and maintain positive customer relationshipsExcellent organizational and time-management skillsStrong attention to detail and accuracyAbility to manage multiple priorities in a fast-paced environmentProblem-solving mindset with a customer-focused approachAbility to work effectively within a team environmentPreferred ExperienceExperience in one or more of the following industries is highly preferred:Material Handling EquipmentForklift DealershipsIndustrial ManufacturingEquipment DistributionHeavy EquipmentIndustrial ProductsParts and Service OperationsAdditional Preferred QualificationsFamiliarity with forklifts, lift truck systems, or material handling equipmentExperience supporting customers in a manufacturing or industrial environmentExperience with quoting, order processing, and dealer supportSpanish bilingual skills are a plusIdeal BackgroundCandidates with experience in the following roles are encouraged to apply:Customer Service RepresentativeCustomer Support SpecialistInside Sales RepresentativeSales Support SpecialistAccount CoordinatorCustomer Success RepresentativeOrder Management SpecialistParts Counter RepresentativeDealer Support RepresentativeIndustrial Sales CoordinatorWhy Consider This Opportunity?Competitive salary of $60,000-$71,000 DOEMonthly bonus opportunityStable, established manufacturing companyCollaborative and team-oriented environmentOpportunity to support a respected product line within the material handling industryLong-term career growth potentialIf you're a customer-focused professional who enjoys solving problems, supporting customers, and working closely with sales and operations teams, we'd like to hear from you. Apply today to learn more about this opportunity.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.