Customer Support Specialist

Company Description Euromat Hellas SA is a Greek company specializing in Automated Fueling Management & Telematics systems. With a focus on reliability, innovation, and long-term partnerships, Euromat Hellas SA provides tailored solutions that improve operational efficiency and service quality. The organization emphasizes customer-centric support, technical expertise, and continuous improvement to meet evolving market needs.Role Description The Customer Support Specialist is a full-time, on-site role based in Moschato-Tavros. This position is responsible for handling customer inquiries via phone, email, and in person, ensuring timely and accurate responses to issues related to products, services, and orders. Day-to-day tasks include troubleshooting basic technical issues, escalating complex problems to the appropriate teams, and documenting all interactions in the company’s systems. The role involves monitoring customer satisfaction, following up on open cases, and coordinating with sales and technical departments to resolve problems. The Customer Support Specialist will also assist in maintaining support documentation, identifying recurring issues, and suggesting improvements to processes and customer experience.QualificationsCandidates should possess strong Customer Support and Customer Satisfaction skills, with a service-oriented mindset.Candidates should possess excellent Interpersonal Skills and clear, professional communication abilities.Candidates should possess Technical Support capabilities, including basic troubleshooting and the ability to learn product and system features.Candidates should possess Analytical Skills to understand issues, interpret information, and propose practical solutions.Ability to work on-site in Moschato-Tavros and collaborate effectively with cross-functional teams.Proficiency with common office software and customer support tools; experience with CRM systems is an advantage.Prior experience in customer service or support, ideally in a technical or B2B environment, is preferred.Excellent command of the Greek & English language (written and spoken)Benefits· Compensation: 1000€ · Friendly, stable, and enjoyable working environment