Customer Support Specialist- Spanish Language Expert

MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.About the RoleAs a Customer Support Associate, you will play a crucial role in ensuring the satisfaction and success of our clients by providing outstanding support and assistance. This position requires a proactive and solution-oriented individual who can effectively communicate with clients, troubleshoot issues, and contribute to the overall success of the team.Apply Here for this RoleQualifications2+ years of experience in customer support, preferably in the advertising or marketing industry.Spanish C1 level with B2+ level of English.Strong communication skills, both written and verbal. Active Listening would be preferred.Exceptional problem-solving and critical-thinking abilities.Candidates should possess excellent soft skills to enhance customer retention and satisfaction through effective communication.Proficiency in using CRM systems and other customer support tools.Ability to work collaboratively in a fast-paced team environment.Detail-oriented with excellent organizational skills.Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.

Responsibilities

Customer Interaction:Respond promptly and professionally to customer inquiries via email, and live chat.Build and maintain positive relationships with clients, understanding their needs and ensuring a high level of customer satisfaction.Issue Resolution:Identify and troubleshoot customer issues related to our services.Collaborate with internal teams to resolve customer concerns efficiently and effectively.Product Knowledge:Develop a deep understanding of our advertising products and services.Educate customers on the features and benefits of our offerings.Documentation:Accurately document customer interactions, issues, and resolutions in our CRM system.Generate reports on common customer issues to inform product and service improvements.Cross-functional Collaboration:Work closely with other internal teams to ensure a seamless customer experience.Provide feedback on customer sentiments and needs to inform future marketing strategies.