Customer Support Team Lead
Impetus Career Consultants · Mohali district, India
Apply & track with Apply Edge🚀 Team Lead- Customer Service | US📍 Location: Mohali🕒 Shift: US Shift💼 Experience: 4+ Years (2+ Years as Team Lead on paper)💡 What You’ll DoLead and manage a team of voice process agents.Monitor performance, provide coaching, and conduct regular one-on-ones.Ensure team adherence to quality, productivity, and customer satisfaction metrics.🎯 What We’re Looking ForExperience: 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.Mandatory Requirement: Must have BFSI background/Experience