Customer Support Team Lead

We're hiring! Customer Support Team LeadGreat customer experience starts with great leadership.At Lebull, we're looking for a Customer Support Team Lead who knows how to build, motivate, and develop a high-performing customer support team.If you're passionate about customer experience, enjoy leading people, and know how to turn challenges into solutions, we'd love to meet you.What you'll do:Lead and support the daily operations of the Customer Support team.Coach, mentor, and develop team members.Monitor key performance indicators, including response time, resolution time, CSAT, and service quality.Optimize support processes and workflows.Handle escalated customer issues and complex cases.Collaborate with other departments to improve customer experience.Support recruitment, onboarding, and training of new team members.Ensure high service standards across all customer communication channels.What we're looking for:Previous experience in a Customer Support leadership role.Strong people management and communication skills.Experience working with customer support platforms and CRM systems.Analytical and problem-solving mindset.Ability to manage priorities in a fast-paced environment.Experience in iGaming, sports betting, fintech, or another digital industry is a strong advantage.Good command of English.Why Lebull?We're building a customer-focused organization where quality, efficiency, and teamwork matter. You'll have the opportunity to shape processes, develop people, and directly influence customer satisfaction.Think you're the right person?Apply now or contact us directly on LinkedIn!#Hiring #CustomerSupport #TeamLead #CustomerExperience #iGaming #Lebull