Customers Services Intern

Company Description Talenzia is a dynamic professional services firm specializing in training, recruitment consultancy, LinkedIn strategy, profile optimization, and expert resume writing. The company focuses on enhancing both individual careers and organizational success through tailored, high-impact solutions. Applicants can expect to join a team that supports personalized career development, strategic hiring, and strong online professional branding. Talenzia’s multifaceted services empower clients to navigate the competitive job market with confidence and clarity. The firm values growth, professionalism, and a client-centered approach in all aspects of its work.Role Description The Customer Service Intern role at Talenzia is a hybrid position based in Riyadh, with flexibility for some work from home. This internship involves responding to client inquiries via phone, email, and online platforms, ensuring timely and accurate information is provided. The intern will support the customer service team by logging interactions, tracking issues, and following up to help maintain high levels of customer satisfaction and experience. Day-to-day tasks include assisting with service-related documentation, updating client records, and escalating complex concerns to senior staff when needed. The role also offers exposure to professional services operations, allowing the intern to learn best practices in client communication and service delivery.Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities.Focus on Customer Satisfaction and Customer Experience, with an interest in improving client interactions.Professional Phone Etiquette and clear, courteous communication in English (Arabic language skills are a plus).Ability to work in a hybrid environment in Riyadh, demonstrating reliability, time management, and self-motivation.Enrollment in or recent completion of a relevant diploma or degree (e.g., Business, Communications, Marketing) preferred.Basic computer literacy and familiarity with email, CRM tools, or customer service platforms is beneficial.Positive attitude, willingness to learn, and capacity to collaborate with diverse team members and clients.