D365 Functional Consultant – Retail

Key ResponsibilitiesManage and coordinate Microsoft Dynamics 365 Retail (POS) implementation and enhancement projects.Analyze business requirements and translate them into functional and technical system specifications.Identify opportunities to enhance system functionality, improve user experience, and streamline retail operations.Coordinate with implementation partners, vendors, and internal IT teams to deliver system enhancements.Monitor project progress, testing, deployment, and post-implementation activities.Ensure proper documentation of system configurations, changes, and enhancements.Manage and execute POS system configurations for new store openings.Ensure proper configuration and readiness of the system before each store goes live.Coordinate and manage integrations between Dynamics 365 Retail and other business applications, including ERP, inventory management, payment solutions, and reporting systems.Work closely with internal IT teams and external vendors to ensure smooth data exchange and system connectivity.Identify and troubleshoot integration issues.Ensure data accuracy and consistency across integrated systems.Monitor system performance, availability, and operational stability.Ensure system changes are properly tested, approved, and documented before deployment.Maintain system configuration records and technical documentation.Identify system risks and recommend improvement initiatives.Job RequirementEducationBachelor’s degree in information systems, Computer Science, Information Technology, Business Information Systems, or a related field.CertificatesMicrosoft Dynamics 365 certifications, particularly in Dynamics 365 Commerce or relevant retail applications, are preferred.Experience3 - 5 years of proven experience in Dynamics 365 Retail/POS implementation and system configuration.Technical Tools and Experience Hands-on experience managing system enhancement projects and integrations.Experience in support of multi-branch retail operations.Experience configuring POS systems for new store openings.Experience working with implementation partners and external vendors.Additional QualificationsKnowledge of product, pricing, inventory, payment, and transaction configurations.Understanding of ERP and third-party system integrations.Project management and coordination.Analytical and problem-solving skills.Strong communication and stakeholder management.Customer-oriented approach and user support.Ability to manage multiple projects and priorities.