Dark Store Commercial Supervisor / Station Manager

Keemart is Meituan's self-operated on-demand retail business in overseas markets. It first launched in Riyadh, Saudi Arabia, in May 2025, offering rapid delivery of groceries and daily essentials within 20 minutes . As a key part of Meituan's "Grocery Retail" business expansion overseas, Keemart represents an extension of the company's mission ( We help people eat better, live better. ) in international markets . Leveraging Meituan's mature "front-tier warehouse + instant delivery" model, it is dedicated to providing overseas consumers with a safe, high-quality, and convenient fresh grocery shopping experience .The Station Manager's role is primarily responsible for the operation and management of an individual service station. The average area of a service station ranges from 700 to 1,000 square meters, housing approximately 6,000 SKUs. While the daily order volume varies by city, it generally exceeds 1,000 orders per day. The Commercial Supervisor's role is to assist the Station Manager in daily operational task and supervise the team. The team size, which consists of third-party employees, is determined by this order volume and typically ranges from 15 to 30 personnel. The Commercial Supervisor is reporting to the Station Manager. Both roles' responsibilities can be categorized into three main areas:On-site Staff Management，The Station Manager is responsible for the day-to-day management of staff within the station, including those in sorting, packing, receipt/return, inventory, and aquaculture. This involves recruitment, interviewing, and training. Managing this workforce is complex, partly due to the relatively low retention rate of labor workers.Warehouse Management，The front warehouse (service station) handles daily inbound shipments and returns from the main warehouse. The Station Manager must organize the on-site team to receive and process returns, restock shelves, and manage inventory, while also updating product stock levels online in real-time to prevent prolonged stockouts or the listing of unavailable items. Furthermore, after the service station commences operations, the manager must oversee the real-time allocation of tasks for order picking, packing, and fulfillment to ensure goods are delivered within the promised timeframe, and that order accuracy and product quality are maintained.Customer Complaint Management，Daily customer complaints primarily concern product quality issues, discrepancies between ordered and received items, and delivery timeliness. Upon receiving a complaint, the Station Manager, along with relevant support departments (e.g., Quality Control, Inspection), must follow up, address the issue, and provide feedback.Qualification:-Station Manager:High school diploma or aboveMust have pervious dark store / retail store industry experience; 3+ years of store management experienceMust have end-to-end store operations experience including recruitment, training, performance management, and scheduling.Proficient in data analysis toolsProficient in EnglishMust have Iqama-Commercial Supervisor:High school diploma or abovePreferred dark store / retail store industry experience 2+ yearsMust have experience as supervisor or assistant store manager or aboveMust have managed a team of 15+ employeesProficient in data analysis toolsProficient in EnglishMust have Iqama