Data Analyst - Operations

Job DescriptionAnalyze ongoing and upcoming business process to ensure proper documentation are availableIdentify, develop, evaluate organization’s core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)Work closely with operations manager or stakeholders to drive and monitor new improvement initiativesProvide direction and guidance to junior team membersEnsure routine business processes are completed on time and accurate (serves as backup PIC in case needed)Ensure deliverables from junior team members are up to standard and free of errorQualificationsAt least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industryAttention to details, critical mindset and self driven to get things doneStrong analytical skills, ability to identify root causes and creativity to solve problemsAbility to multitask and deliver initiatives in a fast-paced environmentStrong verbal and written communication skillNice to have: ○ Working experience in managing large scale operation projects in fintech / same industry ○ Working experience as a business consultant ○ Experience in managing small team ○ Industrial engineering degree ○ Experience in using SQL / similar language