Data Center - DC Hands & Feet

Job Overview: Provide 24×7 hands & feet onsite support for Data Center equipment at DC Key Responsibilities: • Perform physical racking, stacking, and cable patching for network devices. • Support routine hardware maintenance, replacements, and vendor visits. • Monitor local DC alerts and escalate to L2 engineers. • Maintain inventory of cables, patch panels, and network racks. • Ensure compliance with DC operational safety and access guidelines. • Prepare operational reports, capacity/utilization inputs and service metrics. • Ensure SLA compliance, audit readiness and RBI/security policy adherence. • Maintain SOPs, runbooks, KB articles and operational documentation. • Coordinate with OEMs/vendors and internal teams for issue resolution. • Support DR drills, patching, vulnerability remediation and preventive maintenance. • Participate in RCA preparation for Priority incidents. • Follow Incident, Problem, Change and Service Request Management processes. • Perform daily physical equipment health checks and media/tape handling where applicable. • Maintain visitor/material movement registers and support vendor escort activities. Technical Skills: Networking basics (LAN/WAN), cabling, DC operations, ITSM ticket logging. Certifications: Preferred: ITIL Foundation; Nice to have: CCNA Coverage Model: Onsite 24×7 (shift-based), DC Mumbai