Data Entry

Job SummaryThe Data Entry & Order Processing Coordinator is responsible for receiving customer purchase orders (POs), accurately entering orders into the ERP/system, coordinating order fulfillment with the warehouse, generating invoices, and processing customer returns and credit notes (CNs). The role requires strong attention to detail, accuracy, and effective coordination with customers, warehouse teams, and finance departments.Key ResponsibilitiesOrder ManagementReceive and review customer Purchase Orders (POs).Verify order details, pricing, product codes, quantities, and delivery requirements.Accurately enter customer orders into the ERP/system within agreed timelines.Ensure all order information is complete and correct before processing.Warehouse CoordinationGenerate and release picking/delivery instructions to the warehouse.Coordinate with warehouse personnel to ensure timely order fulfillment.Monitor order status and resolve any discrepancies between customer orders and warehouse stock availability.Follow up on urgent and priority orders.InvoicingPrepare and issue customer invoices upon order dispatch/delivery.Ensure invoices match customer POs, delivery notes, and approved pricing.Coordinate with the finance team regarding invoice-related queries.Returns & Credit Note ProcessingReceive and process customer return requests.Coordinate with warehouse and logistics teams for returned goods.Verify return documentation and quantities received.Prepare and process Credit Notes (CNs) in accordance with company policies.Maintain accurate records of returns and credit transactions.Data Management & ReportingMaintain accurate records of orders, invoices, returns, and credit notes.Update customer and product information in the system as required.Generate routine reports on order status, invoicing, and returns.Ensure compliance with company procedures and documentation standards.Qualifications & ExperienceHigh school diploma, Diploma, or Bachelor's degree in Business Administration, Supply Chain, Logistics, or related field.Minimum 1–3 years of experience in data entry, order processing, customer service, or supply chain operations.Experience working with ERP systems (SAP, Oracle, Microsoft Dynamics, NetSuite, or similar).Proficiency in Microsoft Excel and Microsoft Office applications.Skills & CompetenciesStrong data entry accuracy and attention to detail.Good understanding of order-to-cash processes.Excellent organizational and time-management skills.Ability to prioritize tasks and meet deadlines.Good communication and coordination skills.Problem-solving and customer-focused mindset.Ability to work independently and as part of a team.