Datacenter Technician

JOB DESCRIPTIONThis individual will support a long-term data center environment for Capital Group, working across several customer sites in the West Los Angeles area. Their day-to-day responsibilities will include performing rack and stack installations, troubleshooting hardware and connectivity issues, handling break/fix activities, supporting fiber and copper infrastructure, and responding to customer requests in a production environment. The technician will work closely with another onsite technician to respond to customer requests, resolve production-impacting issues, and assist with ongoing infrastructure needs. Because this is a customer-facing role, the ideal candidate will be comfortable communicating directly with end users, managing priorities independently, and building strong relationships while delivering a high level of service. The environment is team-oriented and requires someone who can take initiative, problem-solve effectively, and thrive in a smaller, more hands-on setting.REQUIRED SKILLS AND EXPERIENCEMust Haves:2+ years of Data Center Technician experienceExperience with rack & stack deploymentsStrong break/fix troubleshooting experienceExperience working with fiber and copper cablingAbility to work independently with minimal trainingStrong customer-facing communication skillsExperience supporting production environments and responding to onsite issuesAbility to travel between multiple sites in the West Los Angeles areaComfortable working as part of a small, collaborative teamNICE TO HAVE SKILLS AND EXPERIENCEPlusses:Leadership or management experienceExperience managing work queues and customer communicationsStrong administrative skills and attention to detailExperience building long-term customer relationshipsSelf-starter mentality with demonstrated initiative