Datacenter Technician

Network & Data Centre Support TechnicianAbout the RoleWe are seeking a Network & Data Centre Support Technician to provide onsite technical support for network, server and storage infrastructure. The role covers hardware troubleshooting, break/fix, equipment installation, structured cabling and smart hands support, working closely with remote technical teams.Key ResponsibilitiesInspect, troubleshoot and resolve hardware and connectivity issues across routers, switches, servers and storage devices.Perform authorised equipment reboots, power cycles, component reseating and replacement of cables or modular hardware.Rack and de-rack equipment, install network switches and power distribution units (PDUs), and maintain organised racks and cabling.Install, connect, disconnect and replace copper and fibre cables, optics, SFPs and GBICs.Test cables and circuits, clean fibre connectors, measure optical light levels and install loopbacks under remote engineering guidance.Provide smart hands support, including connecting test equipment and assisting remote teams with diagnostics.Support new circuit provisioning, equipment deployments, planned maintenance and circuit migrations.Label equipment and cables, maintain asset inventories, and record serial numbers and installation photographs.Exchange backup tapes and removable storage media, following secure handling and storage procedures.Coordinate equipment repairs, secure data erasure and approved e-waste disposal.Document completed work, test results and incidents, escalating unresolved issues promptly.Follow site safety procedures, change controls and information security requirements.Required Skills & ExperienceProven experience in network support, data centre operations, field services or a similar technical role.Hands-on experience with routers, switches, servers, storage equipment and network troubleshooting.Practical knowledge of structured cabling, fibre optics, rack installation and cable management.Understanding of TCP/IP, routing, switching and network connectivity.Ability to install and replace server hardware and follow technical instructions from remote support teams.Familiarity with backup media handling, recovery procedures and secure data erasure.Strong organisation, communication and problem-solving skills, with the ability to prioritise tasks independently.QualificationsA degree, diploma or technical qualification in IT, Computer Science, Electronics or a related field, or equivalent practical experience.CCNA, CompTIA Network+ or an equivalent networking certification preferred.Experience with firewalls, VPNs and server configuration is an advantage.