Day Concierge

Residential Concierge – Two Luxury London Addresses | £33,000 – £36,500 | 12-Hour DaysLocations: London WC2 (Holborn / Lincoln's Inn Fields) and Nine Elms, SW8 Salary: £33,000 – £36,500 depending on experience and site Hours: 12-hour day shifts — one site on 4 on 4 off, one on a Pitman rotaWe're recruiting Residential Concierges for two of London's most prestigious residential developments. Both are managed to five-star hotel standards, both look after high and ultra-high net worth residents, and both are looking for people who come from hospitality rather than security.If you're a Receptionist, Guest Relations Agent, Front of House Host or Concierge from a four or five-star hotel, private members' club or premium corporate environments, this is a natural next step — the service standards are the ones you already know, but with the rhythm of a residential building: you get to know your residents properly, learn their preferences, and build genuine long-term relationships rather than starting again with a new arrival every night.What you'll be doingGreeting and farewelling residents, their guests and visitors by name. Handling requests end to end — restaurant reservations, ticketing, transport, local recommendations, deliveries and amenity bookings — and following them through to closure. Managing visitor logs, key control and access. Supporting move-ins and move-outs. Coordinating with housekeeping, engineering and on-site contractors. Conducting handovers, show rounds and building patrols. Monitoring CCTV and acting as a calm first responder in the event of an emergency. Maintaining absolute discretion at all times.What we're looking forExperience in a four or five-star hotel, luxury residential building, private members' club or premium front of house environment. Excellent spoken and written English and a genuinely warm, polished manner. Strong knowledge of London — restaurants, culture, transport, the things residents will ask you about. Organised, detail-focused, and comfortable working with minimal supervision. Discreet, tactful and unflappable. Additional languages are a real advantage (Mandarin particularly welcomed for the Nine Elms site). Full right to work in the UK.What's on offer£33,000 – £36,500 depending on experience, in permanent full-time roles within genuinely beautiful buildings and well-established teams. Structured 12-hour shift patterns that give you meaningful blocks of time off. Career progression into supervisory and management roles as both operations grow. Full training and development from day one.Interested? Apply here or happy to have a confidential chat about either role and help you work out which is the better fit.