DDD Family and Caregiver Training Liaison

Company DescriptionIn Good Company provides home and community-based support to individuals with intellectual and developmental disabilities throughout New Jersey. Our organization is committed to person-centered services that promote independence, inclusion, safety, and quality of life.We work closely with individuals, families, caregivers, and community partners to ensure that the people we support receive high-quality, respectful, and individualized care. Our team values compassion, reliability, communication, accountability, and a strong commitment to the individuals and families we serve.Role DescriptionThe DDD Family & Caregiver Training Liaison is a full-time, field-based position responsible for providing hands-on training, onboarding support, and ongoing assistance to families, caregivers, and staff throughout New Jersey.This position requires extensive travel to individuals' homes and other locations throughout the state. The Training Liaison will work directly with families and caregivers to provide required and ongoing training, assist with the onboarding of family-hired staff, and ensure that caregivers understand and are able to meet applicable DDD requirements and best practices.The ideal candidate is personable, compassionate, highly organized, dependable, detail-oriented, and comfortable working independently. This individual should genuinely enjoy helping families and caregivers, be comfortable traveling throughout New Jersey, and be able to manage multiple responsibilities while maintaining accurate documentation and follow-through.The position also includes after-hours on-call responsibilities, providing support to families and caregivers regarding urgent questions, staffing or coverage concerns, emergencies, and other situations requiring assistance outside of normal business hours.Key ResponsibilitiesTravel throughout New Jersey to meet with individuals, families, caregivers, and staff in their homes and other designated locations.Provide in-person CPR and First Aid training and assist with maintaining required certifications.Provide and/or coordinate CMT (Crisis Management Training) training and renewal requirements.Provide and/or coordinate PBS (Positive Behavior Support) training and renewal requirements.Provide and/or coordinate Medication Administration training and renewal requirementsGuide newly hired family staff through required onboarding processes, training, documentation, and compliance requirements.Ensure required training and certifications are completed and maintained within appropriate timeframes.Maintain accurate and organized training, onboarding, certification, and compliance records.Serve as a knowledgeable resource to families and caregivers regarding DDD requirements, organizational policies, training expectations, and person-centered practices.Answer questions and provide practical guidance to families and caregivers in a professional, respectful, and supportive manner.Identify training needs and provide additional education or guidance when necessary.Communicate regularly with internal team members regarding training, onboarding, staffing, and family needs.Ensure all required documentation is completed accurately and submitted in a timely manner.Provide ongoing support to families and caregivers to promote safe, effective, and person-centered services.Participate in after-hours on-call responsibilities, including responding to urgent family or caregiver questions, staffing and coverage issues, emergencies, and other situations requiring assistance.Maintain confidentiality and protect the privacy of individuals, families, and employees.Perform other duties related to training, family support, compliance, and service coordination as needed.QualificationsExperience working with individuals with intellectual and/or developmental disabilities strongly preferred.Knowledge of New Jersey Division of Developmental Disabilities (DDD) requirements and services strongly preferred.CPR/First Aid instructor certification preferred. Candidates who are not currently certified may be considered, as In Good Company will provide the necessary training and certification to qualified candidates.CMT and/or PBS training experience preferred but not required. In Good Company will provide the necessary training to qualified candidates who do not currently possess these qualifications.Experience providing training, education, onboarding, or direct support to caregivers or staff preferred.Strong interpersonal and communication skills with the ability to work effectively with families, caregivers, and individuals receiving services.Patient, compassionate, approachable, and comfortable answering questions and providing guidance.Strong organizational and attention-to-detail skills.Ability to maintain accurate records and manage multiple deadlines and responsibilities.Ability to work independently while also collaborating effectively with the broader team.Professionalism and sound judgment when handling sensitive or urgent situations.Comfortable working in individuals' homes and interacting with families and caregivers in a variety of environments.Ability and willingness to travel extensively throughout New Jersey.Reliable transportation and a valid driver's license required.Mileage incurred for approved business travel will be reimbursed in accordance with company policy.Comfortable with after-hours on-call responsibilities.Ability to use electronic systems, email, Microsoft Office/Google Workspace, and other documentation platforms.High school diploma required.What We Are Looking ForThe right person for this position is a people person first. You should enjoy working directly with families, be someone others feel comfortable coming to for help, and be able to explain requirements and processes in a clear, supportive, and approachable way.You should be dependable, detail-oriented, flexible, and comfortable being on the road. Because this position works directly with families in their homes, professionalism, patience, good judgment, and strong communication skills are essential.This is a hands-on role for someone who wants to make a meaningful difference by helping families and caregivers feel supported, prepared, and confident in providing quality care.Schedule & TravelFull-time, field-based positionExtensive travel throughout New Jersey is requiredRegular visits to family homes and other community locationsMileage for approved business travel will be reimbursed in accordance with company policyAfter-hours/on-call responsibilities are requiredOn-call schedule and frequency will be established by In Good CompanySchedule may vary based on family, training, and service needs