Dealership Process & Training Consultant

Job Title – CRM/DMS Adoption Consultant – Automotive Sales & AftersalesType - OutsourcedContract Duration- 4-5 Months Salary - upto 18000Work Location – DubaiKey Responsibilities:Assess branch readiness: scope, affected roles, super users, training plans, and operational backfillTranslate new sales/aftersales journeys into practical SOPs, role guides, checklists and manager routinesDesign and deliver hands-on, role-based training for showroom managers, sales executives, service advisors, technicians and service-center leadsCoordinate end-to-end business testing with super users and journey owners ahead of launchRun go-live huddles, provide on-floor coaching, and route technical issues to the right ownersTrack system usage and process compliance by role; coach low-adoption users and branchesBuild a sustainable super-user network at each locationCapture lessons learned and refine training/rollout materials for subsequent branchesRequired Skills:5+ years in automotive retail operations, business transformation, training, or multi-site system rolloutsStrong hands-on background in automotive sales OR aftersales (both preferred, not mandatory)Sales background: lead management, showroom process, test drives, proposals, F&I, deliveryAftersales background: service booking, check-in, service advising, workshop ops, technician support, invoicingMulti-branch/multi-location frontline experience; dealership experience strongly preferredPractical exposure to CRM/DMS/ERP systems — Microsoft Dynamics 365 or an automotive DMS is a plusStrong facilitation, coaching and stakeholder skills — confident on the showroom/workshop floorSkills:FacilitationCoachingSOP DevelopmentBusiness Testing / UATProcess CompliancePerformance CoachingCross-functional CollaborationGCC Market ExperienceCRMDMSMulti-Site OperationsBusiness Transformation