Debt Collector

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion.Job DescriptionJob PurposeThe Debt Collector is responsible for managing and collecting outstanding customer receivables to ensure timely cash collection and maintain a healthy accounts receivable portfolio. The role works closely with the Sales Team, Customer Service, Finance, and customers to resolve payment issues, reduce overdue balances, and support the achievement of the company's cash flow objectives while maintaining strong customer relationships.Key ResponsibilitiesCollection & Receivables ManagementMonitor customer accounts and outstanding balances on a regular basis. Conduct collection activities through phone calls, emails, customer visits, and formal correspondence. Follow up on due and overdue invoices to ensure timely payment collection. Maintain accurate records of collection activities, customer commitments, and payment schedules. Prepare and distribute customer statements and aging reports. Reconcile customer accounts and investigate outstanding discrepancies. Sales SupportCollaborate closely with the Sales Team to resolve customer payment issues and collection disputes. Support sales operations by providing customer credit and payment status information. Participate in customer meetings when required to discuss outstanding balances and payment plans. Escalate high-risk accounts and collection concerns to management and relevant sales personnel. Assist in evaluating customer creditworthiness and recommending credit limits. Dispute ResolutionCoordinate with customers and internal departments to resolve invoice disputes, delivery concerns, pricing discrepancies, and other payment-related issues. Track disputed invoices and ensure timely resolution to facilitate collection. Maintain positive and professional relationships with customers while enforcing company credit policies. Reporting & CompliancePrepare weekly and monthly collection status reports. Monitor customer aging, overdue balances, and collection performance indicators. Ensure compliance with company financial policies and internal control procedures. Identify collection risks and recommend corrective actions to management. Support internal and external audit requirements related to receivables. QualificationsQualificationsEducation:Bachelor's degree or Diploma in Finance, Accounting, Business Administration, or related fieldExperience:0-3 years in collections, accounts receivable, or credit controlExperience with B2B customer accounts and sales-oriented environmentsBackground in construction, building materials, industrial, or manufacturing sectors preferredAdditional InformationLanguage skills (level):English (Fluent)Arabic (Fluent)We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.