Debt Collector with German

About usUnibail-Rodamco-Westfield (URW) is a leading European real estate company. In Warsaw, we are continuing to grow our Central Europe Centre of Financial Excellence, bringing together key finance processes and expertise supporting our operations across the region.As our team continues to grow, we are looking for a Debt Collector with German who enjoys working with people, building professional relationships and finding solutions.Your roleAs a Debt Collector, you will be in regular contact with our tenants in Germany, supporting them with payment-related topics and helping to resolve outstanding balances or discrepancies.This is a role for someone who feels comfortable communicating with customers and can combine a friendly approach with persistence and ownership.Your responsibilities will include:Contacting tenants regarding outstanding payments and overdue balancesClarifying payment discrepancies and open itemsFollowing up on overdue payments in a professional and customer-oriented mannerMaintaining regular communication with tenants, primarily via emailHandling incoming calls and, when necessary, proactively contacting tenants by phoneCooperating with internal Finance teams to clarify payment-related mattersKeeping information and collection activities accurately documentedBuilding positive and professional relationships with tenants while ensuring that outstanding matters are followed up effectivelyProactively identifying issues and supporting their resolutionYour profileWe are looking for someone who enjoys working with people and communicating with customers, while also being comfortable following up when something needs to be resolved.At least 1 year of professional experience in a customer-facing role, such as Customer Service, Collections, Accounts Receivable or a similar positionGerman at B2+ level or higherGood command of EnglishStrong communication and relationship-building skillsA proactive approach and willingness to take ownershipResilience and persistence, particularly when dealing with challenging or sensitive conversationsCustomer-oriented mindset and ability to communicate professionally and diplomaticallyGood organisational skills and attention to detailGood knowledge of MS OfficePrevious experience in collections, Accounts Receivable or Finance is an advantage, but not essentialWhat we offerYou will join an international Finance environment in Warsaw with opportunities to develop your knowledge and career within our organisation.Our Polish benefits package includes private medical care, Multisport, group life insurance, Lunch Pass, transportation reimbursement, language learning reimbursement, Employee Pension Plan (PPE), Wellbee psychological support, Social Fund and opportunities for postgraduate studies co-financing. We also offer a broad range of internal learning and development opportunities. The position follows a hybrid working model with one day per week working from home.