Delivery Director

Position - Delivery DirectorExperience - 15 - 20 YearsLocation - Hyderabad, IndiaPortfolio - ~$03M to ~$20M Revenue | Multi-account, cross-service deliveryJOB OVERVIEWAs a DU Leader, you will serve as the single point of accountability for delivery success across a portfolio of client accounts managed from Hyderabad. Unlike a service-line-aligned role, this position spans the full breadth of Jade Global's service portfolio — including Business Applications (SAP, Oracle, NetSuite), Salesforce, Workday, Analytics, Integration, Infrastructure, and AI & Digital Engineering. You will own delivery execution, customer satisfaction, governance, team leadership, and commercial performance across all services within your assigned accounts.ROLES & RESPONSIBILITIESClient Engagement & SatisfactionServe as the primary delivery contact for assigned accounts; build trusted relationships with key client stakeholdersManage customer cadence including weekly status reviews (WSRs), monthly delivery reviews, and quarterly business reviews (QBRs)Own OSAT/CSAT metrics and proactively manage feedback and improvement actions across the portfolioDelivery ManagementOversee end-to-end delivery across all Jade service lines within assigned accounts — projects, managed services, and enhancement requestsEnsure delivery is in alignment with contracted scope, SLAs, and KPIs across a multi-service environmentManage RAID logs, resource planning, and issue escalations to ensure seamless delivery executionPeople Leadership & Team ManagementLead, mentor, and develop the offshore delivery team in Hyderabad across all service lines within the DUOwn hiring, performance management, and career development — driving retention and engagement below industry attrition benchmarksManage team capacity, bench pipeline, and utilization to meet portfolio delivery demandsGovernance, Reporting & Commercial PerformanceDrive delivery governance through structured reporting, dashboards, and executive updatesMonitor and own performance metrics, financial health (margins, revenue realization), and resource utilizationEnsure delivery leader overhead is priced and recovered within engagement and managed services modelsGrowth & CollaborationWork closely with Sales, Solution Leads, Practice Heads, and onsite-offshore delivery teamsIdentify and develop opportunities for account growth, contract renewals, cross-sell, and transformation initiativesChampion AI tool adoption across the DU; track and report AI revenue contribution within managed accountsREQUIRED SKILLS & EXPERIENCEBachelor's degree in Engineering, Information Technology, or related field; MBA preferred15+ years of experience in IT services delivery, including 5+ years in a senior delivery leadership or client-facing delivery management roleBreadth of exposure across two or more Jade service areas (e.g. Business Applications, Analytics, Integration, Infrastructure, Salesforce, Workday)Proven track record managing complex, multi-stakeholder client portfolios with distributed onsite-offshore teamsStrong commercial acumen — ability to own P&L, manage margins, and identify growth opportunitiesExcellent communication, stakeholder management, and executive presenceExperience with delivery governance tools such as Jira, ServiceNow, MS Project, Power BI, or equivalentCertifications: PMP, ITIL, or equivalent preferredNice to HaveDomain experience in Hi-Tech, Life Sciences, Healthcare, or Finance industriesExperience with Agile/DevOps models and AI-led delivery accelerationWHAT GOOD LOOKS LIKEClients proactively want to renew and expand — delivery consistently meets or exceeds expectations across all service lines.No delivery surprises — risks are flagged and resolved before they reach the client.OSAT and gross margins are consistently at or above target across the portfolio.The team is engaged, growing, and proud of the work they deliver — attrition is below industry benchmarks.WHY JOIN USYou should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring ideas and suggestions and have them implemented. This is a senior leadership role and a key strategic position within the company, allowing you to make a significant impact on our growth and the success of our clients.