Delivery Leader - CPG

About Bristlecone:Bristlecone is the industry’s largest pure-play supply chain service provider.As the trusted partner for AI-first supply chain transformations, we specialize in empowering customers with tech-enabled solutions for planning, sourcing, and fulfillment. Through our consulting, platforms, and supply chain build and enablement expertise, we help Global 2000 organizations in the life sciences, retail, consumer goods, manufacturing, and high-tech industries drive visibility, resiliency, and efficiency across their supply chain.Guided by a consulting-led approach, we serve as strategic partners to customers throughout their supply chain transformation journey. With comprehensive advisory and implementation capabilities, we offer high-value consulting spanning domains, processes, and change management, ensuring tailored solutions that drive meaningful outcomes for each customer.Bristlecone is headquartered in San Jose, California, with locations across North America, Europe, and Asia. It is part of the Mahindra Group.Learn more at www.bristlecone.comEqual Opportunity EmployerBristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusPrivacy Notice Declarations for California based candidates/Jobs:: https://www.bristlecone.com/life-at-bristlecone/#careersWe are currently looking to hire a Delivery Leader – CPG Accounts to join our growing company.Delivery Leader – CPG AccountsRole SummaryThe Delivery Leader for CPG accounts is responsible for end-to-end delivery ownership, client satisfaction, and account growth across high-value, long-term client relationships. This role ensures the successful execution of programs, alignment with client business goals, and continuous improvement in delivery excellence, financial performance, and team capabilities.Key Responsibilities1. Account & Client LeadershipAct as the single point of ownership for delivery across all programs within the CPG accountsBuild and maintain senior executive relationships with client stakeholdersServe as a trusted advisor, aligning delivery outcomes with client business objectivesDrive customer satisfaction, retention, and long-term partnership growth2. Delivery ExcellenceOwn end-to-end delivery including scope, schedule, cost, quality, and riskEnsure delivery governance, metrics, and reporting are consistently appliedProactively identify and mitigate delivery risks and issuesDrive continuous improvement through best practices, automation, and innovation3. Financial & Commercial ManagementOwn account-level P&L, revenue, margins, and cost optimizationEnsure adherence to contractual commitments and SLAsSupport deal structuring, renewals, change requests, and expansionsForecast revenue and capacity accurately4. People & Capability LeadershipLead and mentor delivery managers, program managers, and technical leadersEnsure optimal staffing, skill development, and succession planningFoster a high-performance, accountable, and collaborative cultureDrive employee engagement and retention within the account5. Strategic Growth & TransformationIdentify opportunities for account expansion, cross-sell, and up-sellPartner with sales, solutioning, and leadership teams on growth initiativesLead large-scale transformation programs (digital, cloud, process, or operating model)Promote innovation and value creation beyond contractual obligationsKey Skills & CompetenciesStrong program and portfolio management expertiseExecutive-level stakeholder management and communicationFinancial acumen with proven P&L ownershipRisk management and decision-making under ambiguityAbility to balance strategic thinking with operational executionLeadership experience managing large, multi-location teamsQualifications & Experience15+ years of experience in delivery, program, or account management5+ years managing large CPG accountsExperience in IT services / consulting / managed services environmentsSuccess MetricsClient satisfaction and Net Promoter Score (NPS)Revenue growth and margin achievementOn-time, on-budget delivery performanceAccount expansion and deal renewalsTeam stability, engagement, and leadership pipeline