Delivery Manager

Job Title: Delivery ManagerOverall Purpose:To lead and optimize Domino’s KSA delivery operation by ensuring excellent customer experience, operational efficiency, delivery profitability, third-party logistics performance, and continuous improvement while supporting overall business growth and company objectives.Key Responsibilities:Lead the end-to-end delivery operation across all KSA stores.Manage delivery KPIs including ADT, Delivery Sales, Customer Satisfaction, Delivery Cost, and Order Success Rate.Manage Third-Party Logistics (3PL) partners and ensure SLA compliance.Identify operational gaps through data analysis and implement corrective actions.Coordinate with Operations, Supply Chain, Marketing, Finance, Customer Experience, and IT.Lead delivery initiatives including On-Demand Delivery, Routing Optimization, Technology Enhancements, and New Delivery Models.Prepare performance reports and business reviews.Develop delivery standards, SOPs, governance, and performance monitoring.Coach, develop, and evaluate the Delivery team.Manage the delivery operational budget and identify opportunities to improve profitability.Education:Bachelor’s Degree in Business Administration, Operations Management, Supply Chain, Industrial Engineering, or related field.Experience:Minimum 7 years in Operations or Delivery Management.Multi-site operational management experience.Experience managing Third-Party Logistics providers.QSR or Food Delivery experience is preferred.Skills:Leadership & People Management.Data Analysis & Performance Management.Leadership & Stakeholder Management.Project Management & Continuous Improvement.