Delivery Manager

We are recruiting on behalf of an established organisation for an experienced Delivery Manager to oversee day-to-day service delivery across multiple teams and projects.This is a senior operational role, working closely with Team Leaders, Project Managers and senior leadership to ensure projects are delivered efficiently, consistently and to a high standard.Key ResponsibilitiesLead and support Team Leaders across multiple delivery teams.Oversee workload, utilisation, resource allocation and delivery performance.Ensure consistent quality, processes and delivery standards.Act as the first point of escalation for operational and customer issues.Identify and resolve blockers, risks and resource challenges.Manage escalations, investigate root causes and implement preventative solutions.Work closely with Project Managers and senior leadership on project health, risks and capacity.Support process improvements and initiatives to improve efficiency and customer satisfaction.Provide commercial oversight of projects, including scope changes and forecasting.Support team development, performance management and continuous improvement.About You5+ years' experience in project or service delivery at Team Lead or Manager level.Hands‑on experience delivering ERP projects ideally in Dynamics NAV/BCExperience delivering complex technology, consultancy or business transformation projects.Strong experience managing multiple projects and competing priorities.Confident handling customer escalations and challenging situations.Experience working with cross-functional teams including PMs, developers, architects and consultants.Strong communication, organisation and problem-solving skills.Able to identify risks and quality issues before they escalate.Experience with Agile, ITIL, PRINCE2 or similar frameworks is advantageous.A background in consultancy, project management or a fast-paced delivery environment.Apply now to find out more about this opportunity.