Delivery Manager

We are seeking an experienced Delivery Manager to join an international software and technology environment.In this senior leadership role, you will be responsible for driving successful customer delivery, building strong client relationships, leading high-performing technical teams, and partnering closely with sales and commercial teams to support business growth.We are looking for a delivery leader who goes beyond project execution: someone who proactively manages customer relationships, identifies opportunities, drives customer success, and combines operational excellence with a strong commercial mindset.Key responsibilities:Own end-to-end delivery of complex software, SaaS, IT implementation, and system integration engagementsAct as a strategic partner for customers, proactively managing relationships, expectations, risks, and opportunitiesBuild trusted relationships with key stakeholders and ensure high levels of customer satisfaction and retentionLead and develop senior technical professionals and international delivery teamsPartner closely with Sales, Account Management, and Commercial teams to support customer growth and identify expansion opportunitiesContribute to pre-sales activities, solution discussions, delivery planning, and customer proposalsDrive predictable, on-time and on-budget delivery while maintaining high-quality standardsManage delivery performance through KPIs, operational metrics, and continuous improvement initiativesTake ownership of delivery economics, including revenue, margin, utilization, and resource planningPromote a customer-centric and commercially aware delivery culture

Requirements

8–10 years of relevant experience in Delivery Management, Professional Services, Program Management, or similar leadership rolesProven experience managing customer-facing delivery in a software, SaaS, IT implementation, or system integration environmentStrong people management experience, including leadership of senior technical specialistsDemonstrated ability to proactively manage enterprise customers and complex stakeholder relationshipsExperience collaborating closely with Sales and Commercial teams in a B2B technology environmentStrong business and sales mindset with the ability to identify customer value creation and growth opportunitiesExperience operating in a KPI-driven environment with ownership of delivery performance metricsUnderstanding of revenue, margin, utilization, and delivery profitabilityExperience leading international teams and working with global customersExcellent written and verbal English communication skillsStrong communication, influencing, and stakeholder management capabilitiesWhat the opportunity offers:Global scope – work with international teams, customers, and complex technology engagementsStrategic leadership role – influence delivery excellence, customer success, and business growthReal business impact – shape processes, improve operational performance, and contribute to company successCompetitive compensation package with annual bonus opportunityLong-term stability – join an international, publicly listed technology organization with a strong global presence