Delivery Manager

Responsibilities● Managing the client expectations- Stakeholder, Sponsor, Steering Committee Expectations and Relationship Management with customer● Program Kickoff, create Program Charter, Create Roadmap and Defining Program / Account level standards● Exp in Defining Infrastructure architecture and Sprint 0 plan would be an advantage● Defining Project schedule plan and project resource requirements ● Periodic Catch-up/status meeting with customer● Tracking of cost, Effort, Schedule and Risks● Conduct Technical solution design review to ensure design is aligned with Appian design principles and customer’s long term objectives● Coordinating with PMO regarding resource additions and releases● Periodically conduct design reviews of the project to ensure and enforce reusability, framework centric designs and adopting lessons learnt from the customer engagement across the organization● Handling communication related to contract, resource changes and onsite travel● SOW preparation, SOW signoff and SOW renewal● Resolving project internal issues and handling escalations● Reviewing the timesheet updates by the team● Communicating the Holiday details to the customer● Periodic one-to-one catch up with Team Project Lead/Team for project improvements/review individual goals/360 degree feedback● Periodic career log review of team(Set achievable but challenging targets, provide objective feedback, support improvement,etc)● Good command over written and oral communications● Ability to multi-task and handle multiple projects is a plus.● Provide Status report to the management as well as customersIdeal Candidate● Under Graduation in BE / BTech.● 12+ years of overall experience with at least○ 3-4 years of hands-on development experience (must have)○ 4-5 years in leading a team● Knowledge in JIRA and well versed in Google Docs, Sheets, Slides, MS Word, Excel, PowerPoint.● Nice to have an experience in any BPM platform, ERP space.● Excellent in Communication, Team Management, Risk Management and Leadership skills.● Agile/Waterfall Project Management Experience.● Should be ready to travel (domestic and international, irrespective of the duration).